We don't allow refunds, as our policy states that all sales are final. If you would like more information or wish to discuss this further please reach out to our customer service team and we’d be happy to work with you directly.
You are able to change the date of your tickets, change your entry time, or upgrade your ticket type in your account here.
Questions or special requests can be directed to our customer service team at help@houseoftorment.com or fill out our contact form.